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Coinermance support and contact
Coinermance support works by email, and we answer in trading desk hours, which cover five days rather than seven. Read them before you write and you will know when to expect a reply.
| General support | [email protected] |
|---|---|
| Complaints and impersonation reports | [email protected] (acknowledged within 48 business hours) |
| Support hours | 24/5 Trading Desk Support, Monday 00:00 UTC to Friday 24:00 UTC |
| Company | Quantum Software Technologies Ltd, trading as Coinermance, No. 14209581 128 City Road, London, EC1V 2NX, United Kingdom |
Coinermance support hours
The desk is staffed from Monday 00:00 UTC until Friday 24:00 UTC. A message sent over the weekend waits for Monday.
Coinermance support email: which address to use
Use [email protected] for questions about the software, this website, the early-access list or your data. Use [email protected] for complaints, for reports of impersonation, and for anything you want on the record.
Before you write
We cannot offer investment, tax or legal advice, and we have no access to your broker account. Once you hold one, questions about a balance, a trade or a withdrawal belong with that broker first, because it keeps the money.
Withdrawing consent or stopping calls
You can withdraw your consent, or ask us not to phone you, whenever you like. Email the support address with the name and email you gave us. The Privacy Policy explains what we hold and for how long.
Coinermance complaints
Send the complaints address your name, the email you used and a description of what happened. We acknowledge it within 48 business hours. A complaint about trading, money or an account may also have to go to the broker, which runs its own process and, in some places, has an ombudsman or dispute scheme behind it.
Reporting a fake Coinermance website or fraud
Found an advert, video, message or site that uses our name away from coinermance.io and app.coinermance.io? Send us the address and, if you can, a screenshot at [email protected]. Do not send passwords or card numbers. Tell your national fraud-reporting service too, and the platform that carried the advert.
Coinermance contact details on the register
Coinermance is a trading name of Quantum Software Technologies Ltd, registered in England and Wales, number 14209581. You can check the company record on Companies House, and read how we are paid on the About page.
Rather join the list?
Prefer a form to an email?
Leave your details and we will contact you when registration opens. Nothing is charged, and no deposit is taken.
- £0to join, and for the software
- 1–5%risk per trade, set by you
- 1 clickhalts new orders
- No depositis taken when you join
- Fill in the ticketname, email and phone
- Wait for our messagewe contact you when registration opens
- Choosenothing is charged until you decide
Get early access
Leave your details to get early access and receive updates when registration opens. It is free, nothing is charged and no deposit is taken now.
When registration opens, opening an account will need a deposit from $250 AUD (or £250 GBP / €250 EUR / $250 CAD / $250 NZD / $250 SGD). It is your own money and it is at risk.